get_support_settings

Purpose

Read how a project's member support is configured: whether members can open threads at all, where new threads are relayed besides the dashboard inbox, the name members see on replies, the acknowledgement sent when a thread opens, and whether the creator is emailed about new threads.

The settings are columns on the project, so reading them takes only the project view ability — no support ability is needed to see how support is set up.

Required ability

project:view

Input schema

{
  "type": "object",
  "required": ["project_id"],
  "properties": {
    "project_id": {
      "type": "string",
      "description": "UUID of the project whose support settings to read."
    }
  }
}

Output shape

{
  "data": {
    "project_id": "7f3d1c92-8b45-4e6a-9d21-5c8e0a4b6f13",
    "enabled": true,
    "relay_mode": "owner_dm",
    "agent_name": "Team Subscriby",
    "auto_reply": "Thanks — we usually reply within a few hours.",
    "notify_email": false,
    "updated_at": "2026-08-11T15:40:19+00:00"
  }
}

relay_mode is owner_dm (each new thread is forwarded to the creator on their connector) or none (dashboard inbox only). agent_name: null means replies carry the project name; auto_reply: null means no acknowledgement is sent. updated_at is the project's timestamp — it moves whenever anything on the project changes, not only these settings.

Example prompts

"Is member support switched on for project 7f3d1c92-8b45-4e6a-9d21-5c8e0a4b6f13?"

"What auto-reply do members get when they message the Research Premium bot?"

"Am I getting Telegram DMs or emails for new support threads on this project?"

Failure modes

• RESOURCE_NOT_FOUND — project_id names a project the token cannot see: unknown, another team's, or outside the token's scope:project: allow-list.
• AUTHENTICATION_REQUIRED — no authenticated user on the request.
• TOKEN_MISSING_ABILITY — token lacks project:view.

Related

• update_support_settings — change any of these.
• get_project — the rest of the project.
• Support settings API — GET /v1/projects/{project}/support/settings.
• Support inbox — what each setting does for the creator.