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Support Tools

The support inbox holds one durable conversation per member and channel, the saved replies a team answers with, and the project's support settings.

The support inbox holds one durable conversation per member and channel, the saved replies a team answers with, and the project's support settings. These tools triage and answer conversations, keep the reply picker in sync and switch the inbox's behaviour, the same actions the dashboard inbox runs.

Tools

DESTRUCTIVEassign_support_conversationAssign Support ConversationDESTRUCTIVEblock_support_contactBlock Support ContactDESTRUCTIVEcreate_canned_replyCreate Canned ReplyDESTRUCTIVEdelete_canned_replyDelete Canned ReplyREADget_canned_replyGet Canned ReplyREADget_support_conversationGet Support ConversationREADget_support_settingsGet Support SettingsREADlist_canned_repliesList Canned RepliesREADlist_support_conversationsList Support ConversationsDESTRUCTIVEreopen_support_conversationReopen Support ConversationDESTRUCTIVEreply_support_conversationReply to Support ConversationDESTRUCTIVEresolve_support_conversationResolve Support ConversationDESTRUCTIVEunblock_support_contactUnblock Support ContactDESTRUCTIVEupdate_canned_replyUpdate Canned ReplyDESTRUCTIVEupdate_support_settingsUpdate Support Settings

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unpause_subscription

Resume a paused subscription — billing restarts and resource access is restored. Refuses anything that is not paused.

assign_support_conversation

Hand a support thread to one team member, or take it back off everyone. Advisory — it never stops anyone else replying.

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For AI agents: llms.txt · llms-full.txt