support.canned_reply.deleted

This is the final event for the given canned_reply.id. The snapshot is taken just before the row goes, so the payload still names what disappeared even though GET /v1/projects/{project}/support/canned-replies/{reply} now returns 404.

When this fires

A creator removes a saved reply from a project:

Dashboard — the delete action on a snippet under Saved Replies in the support inbox.
REST — DELETE /v1/projects/{project}/support/canned-replies/{reply}.
MCP — the delete_canned_reply tool.

It does not fire when:

The snippet was already gone. A second delete writes nothing and emits nothing.
A message composed from the snippet is deleted or edited in a conversation. The saved reply is a template; what was sent is a separate message with its own lifecycle.
The project itself is deleted. Its snippets go with it under project.deleted without a per-snippet event.

Required ability

support-conversation:view — token must carry this at mint time to subscribe an endpoint to this event.

Payload

{
  "id": "evt_01HX...",
  "type": "support.canned_reply.deleted",
  "created_at": "2026-09-06T09:50:00Z",
  "api_version": "2026-05-01",
  "project_id": "7f3d1c92-8b45-4e6a-9d21-5c8e0a4b6f13",
  "data": {
    "canned_reply": {
      "id": "c2f8e6a1-7d34-4b9e-a05c-3e1f9b7d2a68",
      "title": "Opening hours",
      "shortcut": "open",
      "sort_order": 1
    },
    "project_id": "7f3d1c92-8b45-4e6a-9d21-5c8e0a4b6f13"
  }
}

Field reference

Field	Type	Notes
`id`	string ULID	Unique event id, prefixed `evt_`. Use for idempotent processing.
`type`	string	Always `support.canned_reply.deleted` for this event.
`created_at`	ISO 8601 timestamp	Server-side emission time.
`api_version`	string	Webhook API contract version.
`project_id`	string UUID	Project this event belongs to.
`data.canned_reply`	object	Snapshot taken before the delete — `id`, `title`, `shortcut`, `sort_order` only. No `body`.
`data.canned_reply.id`	string UUID	Saved reply identifier. No longer resolvable over the API.
`data.canned_reply.title`	string	Picker label at the moment of deletion.
`data.canned_reply.shortcut`	string, nullable	Expansion token at the moment of deletion, or `null` if none was set.
`data.canned_reply.sort_order`	integer	Picker position at the moment of deletion.
`data.project_id`	string UUID	Mirrors the envelope `project_id`.

Caveats

The body is gone with the row and was never in any event, so a mirror that wants to keep the text must have fetched it while the snippet existed.
The freed shortcut can be reused by a new snippet straight away. Key a mirror on id, not on the shortcut.
Remaining snippets are not renumbered. Their sort_order values are unchanged and no updated events follow a delete.

support.canned_reply.created — the snippet's first appearance.
support.canned_reply.updated — edits between creation and this event.
Support events overview — back to family overview.