Recovering Your Telegram Account
When Telegram bans the account you sign in with — how to prove a new account through the bot handshake, the one-click switch to a backup account, what changes and what does not, and the 24-hour undo.
Your Subscriby account is bound to one Telegram account: the one you sign in with, the one our alerts reach, and the one your creator bot talks to. When Telegram bans that account, nothing about your projects breaks — our platform bot runs your channels, not your account — but you can no longer sign in with Telegram or receive anything there.
The Telegram Account recovery moves that binding to a new Telegram account. Nothing else changes.
First, sign in
A banned Telegram account cannot use Continue with Telegram, so sign in with your email and password or a passkey instead. Every creator account has all three; see If you can't sign in if you are stuck on this step. This is also why the readiness checklist asks for a second factor: the account that runs a recovery should be hard to take over.
Option 1: the one-click switch (Growth)
If you registered a backup Telegram account ahead of time under Active Disaster Prevention, the recovery page shows Your backup account is ready and a single button, Switch to Backup Account. Press it and:
- sign-in with Telegram, your notifications and your creator bot now use the backup account;
- the previous account is kept as your backup, so the switch can be undone the same way;
- the Telegram Account allowance is spent, like any recovery.
No handshake, no link, no code.
Option 2: prove a new account
Without a backup, you prove the new account from inside Telegram. The page names what is Currently Linked so you can see what you are moving away from.
Generate a link
Press Generate a Link. The page shows a deep link into our platform bot and, beside it, an eight-character code. Both work for 15 minutes.
Open it from the new account
On the phone or desktop where the new Telegram account is signed in, open the link — it starts our bot with a one-time payload — or, if you already have a chat with the bot, send it the code as a message. The bot confirms: this account is ready to be linked; go back to the dashboard.
Confirm in the dashboard
The page updates on its own (it listens for the handshake) and shows Account detected: name. Press Confirm and Relink. You may be asked to confirm your password first if you have not done so in the last three hours.
Done
Sign-in with Telegram, alerts and your creator bot use the new account from this moment. The bot sends a welcome message to the new account; you receive a security email with the undo link.
What the bot refuses
The handshake protects everybody's account, so the bot refuses to complete it when:
- the link or code has expired (15 minutes) — generate a new one;
- the message came from a group or channel rather than a private chat;
- the Telegram account is already bound to another creator's Subscriby account — one Telegram account, one creator;
- the Telegram account is the one already linked — you tapped the link from the wrong device.
Five wrong codes in a minute from one chat and the bot stops answering codes from it for a while.
What changes, and what does not
| Changes | Does not change |
|---|---|
| Continue with Telegram signs you in from the new account. | Email, password and passkeys. |
| Alerts, sale notices and support relays reach the new account. | Your projects, plans, subscriptions, members and payments. |
| Your creator bot's private chat with you moves to the new account. | Your channels and groups — our platform bot administers them, and it was never bound to your personal account. |
| The recovery history shows Linked to name. | Your project bots and their members' chats. |
Undo
The security email that follows a relink carries a signed undo link, valid for 24 hours. Using it:
- puts the previous Telegram account back;
- signs you out of every browser and device, so whoever is signed in has to sign in again;
- opens a relink disputed incident and tells our support team, so a relink you did not make is looked at by a person.
The undo is deliberately only in the email: a relink made by someone who took over your dashboard session cannot be defended from that same session. If you switched to a backup account instead, the same email lets you switch back.
Example: a banned account on the day of a launch
A coach's personal Telegram account is banned on Friday morning, hours before their Saturday cohort opens. Their channel keeps working — our bot runs it — but they can no longer sign in with Telegram or receive the sale notices.
They sign in with email and password, open Disaster Recovery from the banner, and see We can no longer reach your Telegram account named at the top. They had not registered a backup, so they create a new Telegram account on their phone, press Generate a Link, open it from the new account, come back and press Confirm and Relink. Four minutes. The Saturday cohort opens on time, the sale notices arrive on the new account, and the security email sits in their inbox in case anything about it was not them.
The Telegram Account allowance is now used until 90 days from Friday. A bot or channel problem in the meantime is unaffected — those are their own allowances.
How is this guide?
How the Bot Stays Connected
A light-touch explanation of the webhook that keeps your Subscriby bot in sync with Telegram.
Replacing a Banned Bot
When Telegram bans or revokes the bot that serves a project — connect a new token or switch to your standby bot, keep every member chat, and tell your members by Telegram, by email or with a CSV.