Subscriptions

Overview

Subscriby offers a flexible range of subscription plans designed to scale with your business—from pay-as-you-go options to custom, enterprise-ready solutions. Select the plan that best aligns with your business goals. Crucially, all subscription plans include uncapped revenue and unlimited sales, ensuring no limits on the revenue you can generate.

Key Features & Limits

Below is a breakdown of the key features and limitations associated with Subscriby plans. All plans support an unlimited number of recurring subscribers.

Number of Bot Projects: The maximum number of simultaneous bot projects you can manage. All plan restrictions and limitations are shared between the total number of membership bot projects you create and maintain.
Number of Lifetime Memberships: The total allowable number of lifetime non-recurring memberships you can sell. This limit is valid for the lifetime of the account and applies to the designated limit of your plan plus new subscribers joining from the linking date of the channel, group, or supergroup.
Definition
A "lifetime membership subscriber" is a customer who purchases a "non-recurring" subscription plan with validity set to "lifetime" (essentially a lifetime-valid, one-time paid customer).
Custom Handle & Public Portal: The URL slug your public portal answers on, e.g. my.subscriby.net/your-community. Available on Starter and Growth; the Free plan gets an auto-assigned handle instead of one you choose.
Number of Access Codes: The quantity of free access codes allocated per billing cycle from the first day of the cycle. An annual plan's allocation covers the whole year, since the billing cycle is the year.
Note
Subscriby does not charge transaction fees for the allocated free access codes. An access code is considered "used" when redeemed by a customer (not when generated). Unredeemed codes do not count toward your quota. Unused codes do not carry over to the next cycle. Exceeding the free allotment incurs standard transaction fees at the rate applicable to your plan.
Free Subscription Plans: Pricing one of your own plans at 0, so members join and keep access without paying. Included on Starter and Growth. The Free plan cannot sell one — every platform fee is a share of what you charge, so a zero-priced plan earns nothing to share — and there is no addon for it.
Note
To give access away on any plan, use access codes instead. A member redeems a code rather than paying, and every plan includes a free allotment each cycle. See Access codes.
Coupon Codes: Percentage or fixed-amount discounts on your own plans, with expiry dates, redemption limits and per-plan restrictions. Included in the Growth Plan. On the Free and Starter plans it is available as the Coupons Addon — $5 / mo, or $50 / yr on an annual Starter plan.
Note
Letting the entitlement lapse stops existing codes discounting, not just the authoring of new ones, so wind promotions down before dropping it. See Addons.
Teams & Collaborators: Inviting other people into your account, assigning roles and splitting permissions. A Growth Plan feature — on Free and Starter you manage your projects alone. See Teams & Roles.
Transaction Fees: The commission taken on each subscription your members buy — 10 % on Free, 3 % on Starter, 1 % on Growth. This is usually the largest difference between the plans at any real volume; see Transaction Fees.
Note
During a free trial your sales stay on the Free plan's 10 % rate, and the access-code allotment stays at the Free plan's 5 per cycle. Both switch to your plan's own figures once the first payment lands — the trial buys the plan's features, not the money side of it.
White-Label Branding:
- Starter Plan: "Powered by Subscriby" branding is removed from the membership bot and bot responses but remains on the membership bot portal page.
- Growth Plan: Branding is removed from all areas.
  Note
  Custom branding options are not available on any plan at this time.
Time-Limited Passes: Selling access to a scheduled window rather than by the month. Included in the Growth Plan. On the Free and Starter plans it is available as the Passes Addon, charged on the same billing cycle as your plan — $19 / mo, or $190 / yr on an annual Starter plan. The Free plan is monthly-only, so the addon is always the monthly price there.
Note
Adding the addon is immediate and prorated; removing it takes effect at the end of the period you have already paid for, with no refund. Moving up to Growth drops the addon automatically and credits the unused time. See Addons.
Disaster Recovery Program: When a channel, bot or Telegram account becomes unreachable through no fault of your own, Subscriby detects it in seconds when a sale or a join fails, alerts you and moves every paying member to the replacement automatically. Included on every plan, including Free; each kind of recovery is self-service once per 90 days, and support reviews the account beyond that. See Disaster Recovery.
Active Disaster Prevention: The safeguards that turn a recovery into one click or no clicks at all — a backup Telegram account, a standby bot, standby channels with a live mirror of every post, and automatic failover. A Growth Plan feature. See Active Disaster Prevention.

Subscribing to a Plan

Before using Subscriby services, you need to subscribe to a plan. To subscribe to a plan, go to Plans & Billing page and then follow the steps below:

Review the features and limits of available plans.
Select the desired plan by clicking "Try Free for 7 Days" on a paid plan, or "Subscribe to [Plan Name]" if your trial has already been used.
Complete the initial payment via our secure payment processor.

Upon successful payment, you will be redirected to the Subscriby dashboard, where you can view your subscription status and currently accumulated usage-based fees.

Paid plans open with a 7-day trial at the Free tier's 10% rate

Every paid plan — monthly or annual — starts with a 7-day free trial, once per account. Your card is collected at checkout but nothing is charged until the trial ends.

During the trial your sales stay on the Free tier's 10% rate rather than your plan's 1%–3% — the reduced rate is what the first payment buys, and it applies from the moment that payment is received. A banner on your dashboard shows this while it runs, with a button to end the trial and start the plan immediately if you would rather pay now and get the lower rate. See Transaction Fees.

Adding an addon during the trial

You can add an addon while your trial runs. You are not charged at that moment and your trial is not cut short — the feature works right away, and the addon starts billing when your plan does, on the same first invoice. Addons are fixed charges, so they do not change your transaction fee rate either.

Transaction Fees

Transaction fees are usage-based charges considered part of your subscription cost. For detailed information on fee structures, billing methods, and currency conversions, please refer to the Transaction Fees documentation.

Payment Processors

Subscriby offers all available payment processors to all projects you create. However, gateway or feature availability may vary based on location and other factors.

Requirement

Some payment processors may require a business registration certificate.

Managing Your Subscription

Changing Payment Methods

Update your payment method anytime via the billing portal. Navigate to Plans & Billing > Go to Billing Portal.

Important

You cannot remove your only active payment method without cancelling your subscription.

Upgrading or Downgrading

You can switch plans at any time. When you change your plan, the new transaction fee rates apply immediately. Previous transactions are not recalculated.

Upgrading to a Higher Tier

When you upgrade to a higher-priced plan, the change takes effect immediately. Here's exactly what happens:

Your current plan is immediately ended, and the new plan begins.
We calculate a credit for the unused time remaining on your current plan.
It is then deducted from the full cost of the new, higher plan rate.
No credits will be issued to your account since you are upgrading to a higher plan.
Only the difference between these amounts is charged to your payment method within a maximum of 1 hour from the plan change being performed.

Example

If you're halfway through a $39/month plan and upgrade to $89/month, you get a $19.50 credit (unused half of $39), it is then deducted from the $89/month rate = $69.50 net total. You're only charged $69.50.

If you hold an addon

Your addons move onto the new plan automatically. If the plan you are upgrading to already includes what an addon unlocks, that addon is removed in the same operation and its unused time is credited against the upgrade — so you are never billed twice for the same feature.

Downgrading to a Lower Tier

When you downgrade to a lower-priced plan, your plan does not change immediately and no cash refund or prorated credits are issued. Instead:

Your downgrade is scheduled to take effect at the end of your current billing cycle.
You will continue to enjoy the benefits of your current, higher-priced plan until the billing cycle ends.
Important: New resource creation limits based on the downgraded plan are enforced immediately to ensure a smooth transition.
When your new billing cycle starts, you will be billed for the new lower-priced plan.

Example

Halfway through a $89/month plan, you downgrade to $39/month. You continue to use the $89 plan features for the rest of the month, but your limits are restricted to the $39 plan immediately. Next month, your subscription renews at the $39 rate.

Losing a feature you are still selling

If the lower plan drops a feature you are actively selling on to your own customers, the downgrade is blocked rather than allowed to break those sales. Where an addon can carry that feature onto the cheaper plan, you are offered it as the way through — it starts at the same moment the cheaper plan does, so you never pay for both at once.

Downgrading to Free Tier

Free subscription plans do not survive the move

The Free tier does not include free plans, so a downgrade is refused while any of your subscription plans are still priced at 0. Give them a price or delete them first. Members who already joined on one keep their access. A zero-priced plan that is off sale stays editable on any plan — rename it, re-scope it, price it — but it cannot be put back on sale without either a price or a move up to Starter or Growth. See Subscription plans.

When downgrading to the free tier, the process is exactly the same as downgrading to a lower-priced plan:

Your downgrade is scheduled to take effect at the end of your current billing cycle.
You keep your paid features until the current billing cycle expires.
Free tier limits are enforced immediately to ensure a smooth transition when the cycle ends.

Example

Halfway through a $89/month plan, you downgrade to the free tier. Your subscription will not be renewed next month. However, any metered transaction fees incurred during the free tier will be billed accurately at the end of the next cycles if you exceed your complimentary quotas.

Switching Plans During Your Trial

Switching plans while your free trial is still running behaves differently, because nothing has been paid yet:

Your remaining trial days carry over to the new plan. A trial that ends on the 14th still ends on the 14th, whichever plan you move to.
Nothing is charged at the switch, and nothing is prorated. There is no paid time to credit or bill for.
Your sales stay on the Free tier's 10% rate until the first payment is received — switching does not bring the new plan's reduced rate forward.
Your first payment is then taken at the original trial end date, at the new plan's price.

Example

You start a Starter trial on the 1st, ending on the 8th. On the 4th you upgrade to Growth. You are charged nothing on the 4th, you get Growth's features straight away, your sales stay on the Free tier's 10% rate, and on the 8th you are charged Growth's price — from which point Growth's 1% rate applies.

If you would rather have the lower rate immediately, use End Trial & Start Plan on the dashboard banner: it bills the first payment right away and moves you onto your plan's rate as soon as it clears.

Important Notes on Billing Changes

Proration Accuracy for Upgrades: All proration calculations (for plan upgrades) are performed down to the second for maximum accuracy. Actual amounts may vary slightly based on usage-based billing, taxes, and timezone differences.
No Proration for Downgrades: Downgrades do not grant refunds or account credits for the unused time of your existing subscription plan cycle. All remaining time and features associated with your higher plan will remain accessible until the end of the current billing cycle.
Credits: Any existing credits never expire and will continue to apply to future invoices until fully used.
Stripe Connect & Credits: If you are using only the "Stripe Connect" powered payment method (in this scenario, transaction fees are withheld directly and does not generate any transaction fees as billable charges), any unused account credits can still be used towards any payment you make in future towards any Envigo Innovations, LLC products, including Subscriby.
Downgrade Restrictions: You cannot downgrade to a plan with lower limits than your current usage (e.g., active projects limit) without first reducing your usage.

Cancelling Your Subscription

Cancel anytime via Plans & Billing > Cancel. Access remains active until the subscription expiry date. No further renewals will occur.

Resuming a Subscription

A cancelled subscription can be resumed before its expiry date via Plans & Billing > Resume.

Warning

Once a subscription has naturally expired, it cannot be resumed. See Account Suspension for details on expired accounts and how to recover them.

Billing Policies

Grace Periods & Overdue Payments

When a charge fails, your dashboard and the Subscriby Telegram bot pause immediately — both send you to the outstanding invoice instead of accepting management actions. Your projects keep running the whole time: subscribers keep their access and existing subscriptions keep billing.

The runway before lockdown depends on whether your plan carries a monthly base price. Free-plan creators have no committed subscription revenue, so their clock is far shorter than a paid plan's.

Free plan: lockdown on day 7, permanent deletion on day 14.
Paid plans: lockdown on day 30, permanent deletion on day 90.

Both are counted from your first failed payment. Lockdown sits at day 30 on paid plans because the automatic retries are exhausted by roughly then; deletion stays far behind it because lockdown is reversible and deletion is not.

The deletion clock is measured from the lockdown date rather than from the failed payment — 7 days after lockdown on the Free plan, 60 days on paid plans — so if lockdown happens later than scheduled, deletion moves back with it.

Subscriby retries the failed charge automatically over the following days, and adding a fresh payment method triggers a retry straight away. Each milestone is preceded by a warning email on every plan.

Warning

Transaction fees keep accruing while an invoice is overdue — going past due defers the bill, it does not waive it. Your base subscription may also be suspended if transaction fee invoices remain unpaid.

See Transaction Fees for the full milestone table.

Refunds

Subscriby does not offer refunds. We provide free tiers to allow comprehensive testing of our platform's core functionality and value prior to purchase. Transaction fees represent a service cost for processed transactions and are non-refundable.

Account Suspension

If the overdue amount is not settled within the timelines above, the following actions are taken:

Lockdown — day 7 on the Free plan, day 30 on paid plans: full account lockdown; your projects stop accepting new subscribers and no new revenue can be generated.
Permanent deletion — day 14 on the Free plan, day 90 on paid plans: the account and all associated data are permanently deleted, including your entire customer base. Active customer subscriptions are cancelled. This is irreversible.

Settling the invoice at any point before deletion cancels the schedule and restores full access automatically.

Critical Warning

Do not revoke payment authorization to force a cancellation. This may lead to disputes and chargebacks. Always cancel customer subscriptions manually before abandoning an account.

Recovery

Suspended accounts can only be reactivated by settling all overdue amounts. Once an account reaches the deletion milestone — day 14 on the Free plan, day 90 on paid plans — it is non-recoverable.

Subscriptions

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