member.access_extended

Outage Compensation banked the length of a connector outage on a member's purchase — one event per member, saying when they feel the extra time.

When this fires

A connector outage that lasted an hour or more ended because the connector recovered or was replaced, and the project's Outage Compensation setting is on. Every purchase that grants access right now and unlocks a place on that connector has the outage's length banked, and this event fires once for each of them.

applies_at says when the member feels it:

now — a one-time or lifetime-style purchase with a fixed end. ends_at has already moved later by extended_seconds.
membership_end — a recurring plan. No gateway lets a renewal move by a few hours, so the time is banked instead: the member's access always runs banked_seconds past the period they last paid for, and they receive the time when the membership ends, whether they cancel, lapse or a renewal fails. Their renewal date and charges do not change.

banked_seconds is the purchase's running total across every outage it lived through; extended_seconds is what this outage added. The member is told in the chat their connector binds to them and by email; the same fact shows on their portal card and in the bot.

Required ability

project-member:view — token must carry this at mint time to subscribe an endpoint to this event.

Payload

{
  "id": "evt_01HX...",
  "type": "member.access_extended",
  "created_at": "2026-09-13T13:21:00Z",
  "api_version": "2026-05-01",
  "project_id": "7f3d1c92-8b45-4e6a-9d21-5c8e0a4b6f13",
  "data": {
    "applies_at": "membership_end",
    "banked_seconds": 11700,
    "connector": "telegram",
    "ends_at": "2026-10-13T13:20:00Z",
    "extended_seconds": 11700,
    "outage_id": "9c1e4d2a-7b3f-4e8a-a2d1-5f6b7c8d9e0f",
    "project_id": "7f3d1c92-8b45-4e6a-9d21-5c8e0a4b6f13",
    "subscriber_id": "2a91c4e7-6f38-4b52-8e0d-9c1a7b3f5d80",
    "subscription_id": "5b7e2d40-1a86-4c39-97f2-e83d0b16c5a4"
  }
}

Field reference

Field	Type	Notes
`id`	string ULID	Unique event id, prefixed `evt_`. Use for idempotent processing.
`type`	string	Always `member.access_extended` for this event.
`created_at`	ISO 8601 timestamp	Server-side emission time.
`api_version`	string	Webhook API contract version.
`project_id`	string UUID	Project this event belongs to.
`data.applies_at`	string	`now` for a fixed-term purchase whose end moved, `membership_end` for a recurring plan.
`data.banked_seconds`	integer	The purchase's running total of banked outage time, after this outage. Also `compensation_seconds` on the subscription object.
`data.connector`	string	The connector that was refused.
`data.ends_at`	ISO 8601 timestamp	The purchase's end after the addition; for a recurring plan it already includes the banked time.
`data.extended_seconds`	integer	What this outage added, its length in seconds.
`data.outage_id`	string UUID	The outage row, the same id `connector.outage_opened` and `connector.outage_closed` carried.
`data.project_id`	string UUID	Mirrors top-level `project_id`.
`data.subscriber_id`	string UUID	The member.
`data.subscription_id`	string UUID	The purchase.

Caveats

Passes and series are never extended: a dated window cannot move, so no event fires for them.
Perk-only plans are not affected by an outage and receive nothing.
A project that switched Outage Compensation off, an outage shorter than an hour, or one that ended with an uninstall, fires no member.access_extended at all; connector.outage_compensated still fires with members_extended: 0.

connector.outage_compensated — the one-line settlement summary that follows these.
connector.outage_closed — the outage this compensates.
Member events overview — back to family overview.