Recovering Your Connected Account
When the platform account you sign in with is banned or lost, the account recovery moves your sign-in, your alerts and your creator bot to a new account, with a one-click switch to a backup on Growth and a 24-hour undo.
Your creator account can be linked to an account on each connected platform: the one you sign in with through that connector, the one its alerts reach, and the one its creator bot talks to. When the platform bans that account, nothing about your projects breaks. Your places are administered by the connector's own installation, never by your personal account. What you lose is the way in through that platform, and everything it delivered to you there.
The account recovery moves that link to a new account on the same platform. Nothing else changes.
First, sign in
A banned account cannot use the connector's Continue with … button, so sign in with your email and password or a passkey instead. Every creator account has all three; see If you can't sign in if you are stuck on this step. This is also why the readiness checklist asks for a second factor: the account that runs a recovery should be hard to take over.
Option 1: the one-click switch (Growth)
If you registered a backup account ahead of time under Active Disaster Prevention, the recovery page shows Your backup account is ready and a single button, Switch to Backup Account. Press it and:
- sign-in through the connector, your notifications and your creator bot now use the backup account;
- the previous account is kept as your backup, so the switch can be undone the same way;
- the account allowance is spent, like any recovery.
No handshake, no link, no code.
Option 2: prove a new account
Without a backup, you prove the new account from inside the platform. The page names what is Currently Linked so you can see what you are moving away from.
Generate a link
Press Generate a Link. The page shows a link into the connector's platform bot and, beside it, an eight-character code. Both work for 15 minutes.
Open it from the new account
On the device where the new account is signed in, open the link, or, if you already have a chat with the bot, send it the code as a message. The bot confirms that the account is ready to be linked.
Confirm in the dashboard
The page updates on its own and shows Account detected: name. Press Confirm and Relink. You may be asked to confirm your password first if you have not done so in the last three hours.
Done
Sign-in, alerts and your creator bot use the new account from this moment. The bot greets the new account; you receive a security email with the undo link.
What the bot refuses
The handshake protects everybody's account, so the bot refuses to complete it when the link or code has expired (15 minutes), when the message came from a group or channel rather than a private chat, when the account is already linked to another creator's Subscriby account, or when it is the one already linked, which means you opened the link from the wrong device. Five wrong codes in a minute from one chat and the bot stops answering codes from it for a while.
What changes, and what does not
| Changes | Does not change |
|---|---|
| Continue with … signs you in from the new account. | Email, password and passkeys. |
| Alerts, sale notices and support relays reach the new account. | Your projects, plans, subscriptions, members and payments. |
| Your creator bot's private chat with you moves to the new account. | Your places: the connector's installation administers them, and it was never bound to your personal account. |
| The recovery history shows Linked to name. | Your project bots and their members' chats. |
Undo
The security email that follows a relink carries a signed undo link, valid for 24 hours. Using it puts the previous account back, signs you out of every browser and device, and opens a relink disputed incident that our support team looks at, so a relink you did not make is seen by a person.
The undo is deliberately only in the email: a relink made by someone who took over your dashboard session cannot be defended from that same session. If you switched to a backup account instead, the same email lets you switch back.
Per connector
On Telegram the link opens @TrySubscribyBot with a one-time payload, the account is matched on your numeric Telegram user id, and the recovery is worth reading with a worked example of a banned account on a launch day: Recovering your Telegram account.
How is this guide?
Connector Outages
What happens to sales, access and paying members when a platform refuses your project's bot or app, and how Subscriby compensates members when it answers again.
Replacing a Lost Connection
When the platform bans, revokes or deletes the bot that serves a project, the connection recovery puts a new one in its place, keeps every member's chat and history, and tells your members by chat, by email or with a CSV.