Get a saved reply
/v1/projects/{project}/support/canned-replies/{reply} in the Support Inbox API.
One snippet. There is no support-canned-reply:view: a snippet is only ever read as part of the picker, so this route gates on view-any too. A reply is resolved within the project: another project's reply id is a 404 RESOURCE_NOT_FOUND.
shortcut is null when the creator never set one; the snippet is then picked from the list rather than typed.
Requires ability
The token must hold this ability, or the call is refused with 403.
MCP tool
Runs the same action from an agent, behind the same ability.
Authorization
bearerToken A personal access token minted on the dashboard under Settings, then Tokens, sent as Authorization: Bearer sbt_live_…. The token carries the abilities each endpoint lists under Requires ability and is frozen to one team.
In: header
Path Parameters
The project, resolved by the route binder.
uuidThe snippet, resolved within the project.
uuidResponses
200OKapplication/json
The snippet.
401UnauthorizedAUTHENTICATION_REQUIREDapplication/json
The request carries no bearer token, or one that is revoked, malformed, or minted for another environment (an sbt_test_ token on production).
403ForbiddenTOKEN_MISSING_ABILITYapplication/json
The token is valid but does not carry the ability this endpoint requires; error.context.required_ability names the one to grant. An endpoint that also checks who owns a row or which tier the account is on answers FORBIDDEN, TEAM_TIER_REQUIRED or CONNECTOR_TIER_REQUIRED with the same status, and says so in its own description.
404Not foundRESOURCE_NOT_FOUNDapplication/json
An id in the path names nothing the token can see. TENANT_MISMATCH: the project sits outside the token's scope:project: allow-list, or the token carries no team scope. Both answer 404 rather than 403 so that existence outside the token's scope cannot be inferred.
429Too many requestsRATE_LIMITEDapplication/json
The token has spent its 300 requests a minute or 10,000 an hour; Retry-After says when the next one is accepted.
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