Get a support conversation
/v1/support/conversations/{conversation} in the Support Inbox API.
One thread.
member_name is the member's display name, or "Unknown member" when they have not shared one. It is included so a picker built on this endpoint has something human to show; the Zapier and n8n conversation dropdowns both rely on it. Anyone who can reach the bot can open a conversation, including someone who has never paid, so subscriber_id may resolve to a member whose status is lead.
channel is the key of the connector the member wrote through. A member who writes through two connectors has two conversations, and each reply goes back on the connector its conversation came in on.
status is one of open, pending, snoozed, resolved. first_response_at is stamped once, on the first human reply ever in the thread: it is an SLA measure of how long the member waited for a person, not of the most recent reply, and a reopen does not reset it.
blocked: true means inbound messages from that member are being dropped. The thread is history only, and a blocked member cannot reopen it by writing again.
Requires ability
The token must hold this ability, or the call is refused with 403.
MCP tool
Runs the same action from an agent, behind the same ability.
Authorization
bearerToken A personal access token minted on the dashboard under Settings, then Tokens, sent as Authorization: Bearer sbt_live_…. The token carries the abilities each endpoint lists under Requires ability and is frozen to one team.
In: header
Path Parameters
The thread, resolved by the route binder.
uuidResponses
200OKapplication/json
The thread.
401UnauthorizedAUTHENTICATION_REQUIREDapplication/json
The request carries no bearer token, or one that is revoked, malformed, or minted for another environment (an sbt_test_ token on production).
403ForbiddenTOKEN_MISSING_ABILITYapplication/json
The token is valid but does not carry the ability this endpoint requires; error.context.required_ability names the one to grant. An endpoint that also checks who owns a row or which tier the account is on answers FORBIDDEN, TEAM_TIER_REQUIRED or CONNECTOR_TIER_REQUIRED with the same status, and says so in its own description.
404Not foundRESOURCE_NOT_FOUNDapplication/json
An id in the path names nothing the token can see. TENANT_MISMATCH: the project sits outside the token's scope:project: allow-list, or the token carries no team scope. Both answer 404 rather than 403 so that existence outside the token's scope cannot be inferred.
429Too many requestsRATE_LIMITEDapplication/json
The token has spent its 300 requests a minute or 10,000 an hour; Retry-After says when the next one is accepted.
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