Using a Pass Series
What to expect after buying a season ticket — your timetable, how each date lets you in and out, and what happens if one is cancelled.
A pass series is a season ticket. One payment gets you a whole slate of dated sessions — ten match days, an eight-week course, a weekend of talks — and each one lets you in and out on its own schedule.
Everything on Using a Pass still applies to each individual date: you join a queue, you're admitted automatically when the window opens, and you're removed when it closes. The difference is that you did all your buying once, and there is now a timetable rather than a single date.
One purchase, many dates — and you keep nothing in between
Access is granted and removed per date, not for the whole span. Between sessions you are not in the channel, which is exactly how it works for single-date passes.
If the creator has set up a season-ticket-holders' lounge, that one is yours for the whole time. Its link arrives with the first date's and then stays put.
What happens, in order
You buy the whole slate
The plan card shows what you're getting before you click anything: N passes included, the date span it runs across, the first few dates with their times, and +N more passes. If the creator capped the seats you'll also see N seats left, or Sold out once they've gone.
At checkout every date is listed under What you get. Nothing is hidden behind a "and more" — you can read the whole season before paying for it.
Your dates are issued straight away
You don't claim them one at a time. The moment the payment clears, every date on the slate is yours and the whole timetable appears in the portal and on the bot.
Your invite links are a separate thing, and they arrive later — about 24 hours before each date opens, one date at a time. That is deliberate: a season can run for weeks, and a link minted the day you bought would be long dead before the date it was for. So a slate that is mostly buttonless in its first week is working correctly, and each row tells you when its link is due rather than leaving a gap.
Nothing to do on the day you buy
There is no link to tap at checkout and none in the confirmation message, and that is not something going wrong. The first one reaches you a day before your first date, attached to the reminder — see When your links arrive.
A date you already bought is not sold to you twice
If you had already bought one of these dates on its own, it is not issued again and you are not charged for it twice. Your timetable marks that row "You already held this pass before buying the series, so it was not issued twice." — so a greyed-out row is not an error.
You get a timetable
Send /start to the bot and open your series from the Your passes block — the button
reads My Timetable.
It lists every date with a marker showing where it stands:
| Marker | Means |
|---|---|
| 🔴 | Running right now |
| ➡️ | The next one up |
| ✅ | You joined this one |
| ☑️ | Finished |
| ⚪️ | You missed it |
| • | Scheduled, further ahead |
Each row reads Pass 3 of 10, then its window, then which of the creator's plans that date came from — a series can mix them — and your join status for it. Long seasons are paged, with Previous and Next.
Above the list sits your progress — "6 passes left of 10" — and the timezone every time on the page is written in.
The portal shows the same thing as a Your passes timeline under your membership, with each entry labelled Live now, Up next, You attended or Missed, and running N attended / N missed counts once dates start finishing.
Each date lets you in, then lets you out
For every date individually: tap the invite link to join the queue, and you're admitted automatically when that window opens — whether or not you're at your phone. When it closes you're removed, and the next date's link is sent in the same message that tells you the session ended.
That last part is the bit worth knowing. Tap it there and then, days before it matters. Your request sits pending until the window opens, and you never have to go hunting for a message from last week.
Being removed between dates is normal
You will leave the channel after every session. That is not your season ticket failing — it is the same gating a single-date pass uses, applied ten times. Your next date is already yours, and the timetable will show it.
Reminders come per date
Each date gets its own ladder: about a day before it opens, and again about an hour before. If you're already queued they simply confirm there's nothing to do. If you're not, your invite link is attached as a button.
You're not reminded about the season as a whole, because a season is not a thing you turn up to — the individual dates are.
When your links arrive
Nothing is issued when you pay. Each date's invite link reaches you about 24 hours before that date opens, attached to the first reminder — the reminder and the link are the same message, so there is nothing separate to go looking for.
Two things can bring one earlier:
- A session ending. The message telling you a date is over carries the link for your next one, however far away it is. Tap it there and then.
- Buying late. If you buy inside the 24-hour window, your link follows within a minute or two rather than waiting.
Tapping early never costs you anything. The join request simply sits pending until that window opens — days, if that is how far off it is — and is approved automatically when it does.
A row with no button yet is not a problem
Each entry on your timetable says when its link is due — "Your invite link arrives Tue 1 Sep, 10:30." — so you can tell "not yet" apart from "something is wrong". If a date has opened and you still have no link, see Troubleshooting.
Put it in your calendar
Your membership in the portal offers Add to your calendar: one link that puts every date of the season into Apple Calendar, Google Calendar or Outlook, with a reminder an hour before each one opens.
Subscribe once and the whole slate is there. If a date is added or moved later, your calendar picks it up on its own.
Treat the link as private
It works without a login, so anyone you send it to can see your dates. If you share it by mistake, use Shared this by mistake? Get a new link — the old address stops working immediately and you resubscribe with the new one.
The block disappears once every date has run. There is nothing left to put in a calendar at that point, and your timetable is where a finished season is read.
When the season changes under you
Seasons are not always fixed at the point you buy. Three things can happen, and you're messaged about all of them.
A date is added
Some creators set their series to take in new dates automatically as they're scheduled — a fixture added mid-season, an extra class. If yours does, the new date is granted to you at no extra charge and the bot tells you:
A new pass was added to your series Nothing to do now — your invite link arrives before it opens, as usual.
It appears on your timetable and in your calendar feed like any other.
A date is moved
If the creator cancels one of your dates and a replacement is available, you're moved to it and told both the old date and the new one. If you'd already queued for the old one there's nothing to do; if you hadn't, your invite link for the new date comes with the message.
Your season carries on at the same length.
A date is dropped
If there's no replacement, that date simply leaves your season and the rest is untouched. The message names the date that was cancelled, where you now stand, and roughly what that date was worth as a share of what you paid.
That figure is not a refund
Subscriby works out what the date was worth and shows it to you. It does not move any money — nothing is charged or refunded automatically. If you want that share back, contact the creator; refunds are always theirs to issue.
If the dropped date was the last one you had left, you're told that your series has now ended.
After the season finishes
A finished season doesn't disappear. My Memberships in the portal keeps a Past section below your active memberships, listing every pass and series that has run.
Each row shows the span it covered and your N attended / N missed counts. Opening one gives you the full timeline exactly as it looked on the day — which dates you made, which you didn't, and what you paid.
Only dated purchases are kept there. An ordinary subscription that lapsed isn't listed, because there was nothing to attend.
If the creator runs another season
Creators often link a follow-on season, and when they do, holders get first refusal on it.
The moment your season finishes you're messaged: the next one is open to you before anyone else, for a number of hours the creator set, with a link straight to it. Until that window closes, nobody who didn't hold this season can buy it.
You qualify by having held it, not by still holding it
Your season having expired is the normal case by the time this arrives — that is not what disqualifies anyone. Only cancelling your season partway through takes you off the list.
If you're not interested, do nothing. The window closes on its own and the season goes on general sale.
Reading the times
Every time on your timetable is shown in the creator's timezone, with the zone stated at the top of the message and on the portal timeline. They are not converted to yours.
If you're in another country, work from the countdowns rather than the clock times — those are always relative to right now, wherever you are.
Questions
Related
- Using a Pass — how each individual date works
- Choosing a plan — how a series differs from the other plan types
- Manage your subscription — where your seasons are listed
- Troubleshooting — access problems that aren't the queue
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