Migrating From Another Tool
Bring a paid community over from another membership tool: keep the same place, cover every paid period with an access code and let the old subscriptions run out.
By the end of this page, you'll have moved a paid community from another membership tool to Subscriby without a single member paying twice or losing a day of access.
What no tool can move
A subscription is a billing agreement between your member and a payment gateway, made under the old tool's account. Subscriby cannot take that agreement over, charge that card next month or know when it ends, and neither can any other tool. What moves is the community itself: the place your members are in, the plans they buy, and each member's remaining paid time, which you cover with an access code so nobody pays for the same period twice.
The method below runs both tools side by side for one billing cycle. Members keep their access throughout, the old subscriptions end on their own, and the new bot takes over the renewals from there.
Before you start
- Every member's end date. Export from the old tool whatever it gives you: each member, their plan, what they paid and when their current period ends. The end dates are the migration plan.
- Your own gateway accounts. Subscriby connects to your Stripe, PayPal, Razorpay or Paystack account (see Payment methods); the money keeps landing where it always did.
- A Subscriby project with a connected connector. The quickstart takes about ten minutes.
- The same place. The new bot joins your existing channel, group or server as a second administrator beside the old one. Nobody re-joins anything and the history stays.
Match your prices. A member who sees a different price on the new bot assumes the move is a price rise. Recreate the tiers exactly and change prices later if you must.
Move the community
Recreate your plans
Create the plans members buy today at the same prices and cycles, each linked to the resources it unlocks. Subscription plans walks through every option.
Create the bridge plan
The bridge is an ordinary plan nobody can buy, only redeem:
- Billing cycle: Days, with a count that covers the longest remaining paid period among your members (30 for a monthly community).
- Recurring: off, so it is a one-time purchase that simply ends.
- Access codes only: on, so it never appears on the portal or in the bot's plan list.
- Resources: the same places as the paid plans.
- Price: the price of the plan it stands in for. It is never charged to the member; it is what the per-code fee is calculated from once you pass your free quota (see below).
Yearly members need a longer bridge: a second bridge plan with a longer count, or one long bridge for everyone if the extra days do not matter to you.
Generate one code per paying member
On the bridge plan, generate access codes: one per paying member, with a short expiry (a week is plenty) so unsent codes clean themselves up. The codes arrive with a Join Link each, which opens your bot with the code already applied.
Tell your members
Send each member one message with their Join Link that says what is happening: a new bot, the same place, tap to keep your access, and your next payment goes through the new bot when your current period ends. A member who taps the link is in; nothing changes for them until their paid period ends.
Stop new sales on the old tool
The day the new bot goes live, close the old tool's checkout so nothing you sell today has to be moved tomorrow. The existing subscriptions run out on their own.
Let the reminders do the chasing
A subscription activated by a code does not renew, so the bot sends its renewal reminders at 7, 3, 2 and 1 days before the bridge ends, asking the member to renew; they buy the real plan from the new bot and their card subscription starts there. A member who never redeemed is still covered by the old tool until their period ends, and can buy from the new bot at any time.
Retire the old bot
When the last old subscription has ended, remove the old bot from the place and deactivate the bridge plan. From here the new bot admits, renews and removes members on its own.
What the codes cost
A code counts against your quota when it is redeemed, and each code inside the quota is a sale Subscriby waives its commission on: 5 per cycle on Free, 25 on Starter (250 when billed annually), 150 on Growth (1,500 when billed annually). Redemptions beyond the quota carry the per-code fee shown in the generation modal, calculated from the bridge plan's price. Codes that expire unredeemed never count. Quotas and fees has the detail.
Frequently asked
Related
- Generate access codes — the one-code-per-member step, quotas and expiry.
- Subscription plans — the access-codes-only restriction and the renewal toggle.
- Payment methods — connecting your own gateway accounts.
- Switching guides on subscriby.net — one guide per tool you might be leaving, with what its quirks mean for the move.
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Go-Live Checklist
Everything to check before you announce a paid community on Subscriby: account, project, connector rights, plans, live payments, portal, support and recovery.
Managing Members
Browse, filter and inspect everyone who touched your project: leads, trialing members, customers and churned members, with their details.