Cancel Your Subscription
Cancel from the portal or the bot at any time, keep your access until the period ends, and resubscribe later if you change your mind.
By the end of this page, you'll know exactly how to cancel your subscription, what happens next, and how to come back if you change your mind.
You can cancel any active or trialing subscription at any time — from either the web portal or the bot. Cancellation is free, instant to trigger, and keeps your access until the end of your current billing period.
Time-limited passes work differently — there is nothing to cancel. A pass is a one-off purchase for a single scheduled window. No payment renews, and the pass ends by itself when the window closes, so no cancel option is offered for one. If you bought the wrong date or can't attend, contact the creator about a refund. See Using a pass.
Cancelling here stops future Subscriby renewals. Some payment providers (e.g. PayPal) maintain their own subscription agreement; if your cancellation doesn't reflect there within a day, also cancel directly in the provider's customer portal to be safe.
What cancellation does
When you cancel, Subscriby:
- Queues a cancellation job that marks your subscription as Canceled on our side.
- Stops future automatic renewals — the next billing cycle won't charge your payment method.
- Leaves your access in place until your current paid period (or trial) ends. After that, you're automatically removed from the places the subscription unlocked.
No refund is issued automatically. If you want a refund for the current period, contact the creator directly — refund policies are each creator's own decision, processed via their payment provider.
How to cancel
Open My Memberships
Sign in to the portal. Click your name in the header and choose My Memberships.
Open the subscription
Click into the subscription you want to cancel.
Tap Cancel
On the subscription detail page, tap Cancel.
Say why, if you like
Unless the creator switched the question off, the dialog first asks why you are leaving: pick a reason from the list (too expensive, not using it enough, taking a break, technical problems and so on) and add a sentence if you want to. You may skip the question. What you answer is stored with the membership and shown to the creator.
Read the offer
On some projects the dialog then makes one offer, chosen for your payment method: a pause of one billing cycle, after which you are let back in by yourself; a discount on your next renewals; or a coupon to come back with later. Take it, and the dialog ends there with what happens next in words; pass, and the cancellation goes ahead.
Confirm cancellation
A confirmation modal explains what will happen. Confirm by clicking the cancel button inside the modal (or dismiss to back out).
Review the success banner
A success banner appears: "Your subscription has been cancelled. You'll keep access until the end of the current billing period."
Cancel is rate-limited — typically up to 3 attempts in a 10-minute window per account. This stops accidental double-clicks from causing issues; you almost never need to cancel more than once.
What happens after cancellation
Cancellation plays out in four clear phases over time.
Immediately
Status changes to Canceled. No future charges will be made. Automatic renewal is off from this moment onward.
Between now and your cycle-end date
You still have full access — the same channels, groups, and resources you had the moment before cancelling. No change in what you can do until the cycle ends.
On the cycle-end date
The subscription flips from Canceled to Expired. The bot automatically removes you from the places. Portal login still works, and you'll see the subscription in your history as a past record.
Later
You can subscribe again anytime — it becomes a new subscription with a fresh billing cycle. Your past history on the project (including the cancellation) remains visible to the creator.
Changing your mind
Cancellation doesn't block you from coming back. To resubscribe:
- Before the cycle-end date — you're still showing as Active, so there's no action needed. Your renewals resumed automatically? No. Once you've cancelled, automatic renewal is off until you re-subscribe. If you want to keep paying, cancel the cancellation isn't supported today — instead, let the current period end, then subscribe again.
- After the cycle-end date — open the portal or bot and subscribe to the same plan (or a different one). A fresh subscription is created with a fresh billing cycle.
Cancelling vs. not paying
There's a practical difference between cancelling and letting a payment fail:
- Cancel — a clean, intentional end. Access continues to cycle end. No negative marks.
- Let a payment fail — the provider retries a few times while you keep access for the project's grace window, you receive the notices described in When a payment fails, your access pauses when the window closes, and if the provider gives up the subscription lapses as Unpaid or Expired.
If you're planning to stop, always cancel proactively — it's the better experience.
Cancelling in provider dashboards
Some payment providers let you cancel the subscription agreement directly on their end (Stripe, PayPal). Doing so:
- Stops future charges at the provider — same as cancelling in Subscriby.
- Subscriby picks it up via webhook and marks the subscription Canceled on our side (usually within minutes).
- Your access continues until your paid period ends — same rules as above.
If you cancel in Subscriby but the provider still shows the subscription as active, don't panic — our webhook to them typically clears it, but you can also cancel on the provider's end to be certain.
Common questions
Related
- Manage your subscription — the page you're on before cancelling.
- Trial memberships — how trials end (hint: they auto-end without requiring cancellation).
- Troubleshooting — if something doesn't go as expected.
How is this guide?
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Manage Your Subscription
Find your active subscription in the portal or the bot, verify your access, review payments and see which actions you can take.
Redeem an Access Code
Turn a code a creator gave you into an active subscription without paying, from the bot or the web portal, and see what the code unlocks.