Member Guide
Subscribe to a community that runs on Subscriby, manage your membership from the bot or the portal, and get help when something goes wrong.
Welcome. If a creator has invited you to join their membership community on the platform it lives on, this section walks you through everything you can do as a subscriber — from subscribing, paying, and accessing content, to managing your membership later.
Subscriby gives you two ways to interact with the creator's project:
On your community's platform
Subscribe, pay, and get your access — all inside the platform your community lives on. Fastest path if that is where you live.
Via Web Portal
A richer web experience for browsing plans, managing memberships, and setting up recovery methods (email, Google).
You don't need a Subscriby account to subscribe. You interact directly with the creator's bot or the creator's portal page — each project is its own little world. Your identity is either your account on the platform or (on the portal) a verified email / linked Google account.
By topic
Choosing a plan
Recurring vs. one-time vs. lifetime vs. trial — understand what you're signing up for.
Making payments
What to expect at checkout, per supported payment provider.
Manage your subscription
View your active subscription, check resource access, and pull up past payments.
Cancel a subscription
Walk through the cancellation flow and understand what happens to your access.
Redeem an access code
Use a code from a creator to activate a subscription without paying.
Trial memberships
Start a free or cardless trial, see when it ends, and decide what happens next.
Follow-up messages
Why a community may message you after you looked, left a checkout open or started a trial, and the Stop that ends it.
Billing history
Find receipts and past charges for your subscriptions.
Troubleshooting
Quick fixes for the most common issues — payment failed, can't access, bot didn't add me.
A note on identity
When you subscribe to a project, Subscriby creates a project user record for you on that specific project. It's separate from:
- The creator's personal Subscriby account (which is only for them).
- Your project user record on any other project — each project is isolated, so subscribing to Creator A's project and Creator B's project creates two independent records.
Your sign-in methods (your platform account, verified email, linked Google account) apply per project. Setting up a recovery email for Project A doesn't automatically do it for Project B.
What happens if the creator goes away?
If a creator deletes their project, or closes their Subscriby account, active subscriptions are cancelled and access is cut off. Any unused remaining time on your subscription is up to the creator's own refund policy — Subscriby doesn't process refunds directly; those are handled via the payment provider (Stripe, PayPal, etc.).
If you ever find yourself in that situation, contact the creator first; if they're unreachable, open a dispute through your payment provider.
How is this guide?
Last updated on
Exporting Data
Pull your access codes into Excel, Google Sheets, Airtable or a BI tool as CSV, on generation or later from the Access Codes page.
On Your Community's Platform
Start the community's bot, pick a plan, pay, receive your access, manage your membership and set up recovery without leaving the platform.