Deleting Your Account
What is removed and what stays when you close your account permanently, how to do it, and the safer alternatives to consider first.
By the end of this page, you'll know exactly what happens when you delete your Subscriby account, how to do it, and what alternatives to consider first.
Account deletion is permanent once it runs. Confirming gives you a seven-day grace period: nothing is deleted until the day named in the confirmation, your data export is emailed to you in the meantime, and signing in before then lets you keep the account. After that day we cannot resurrect projects, subscriber lists, historical payments, or team memberships. Please read this page end-to-end before starting the process.
Before you delete — consider the alternatives
Often what feels like "I want out" is really "I want something specific to stop." Check whether one of these is enough:
| You want to... | Better option |
|---|---|
| Stop receiving marketing emails | Turn off toggles at Email & notifications — no deletion needed |
| Close one of your projects without closing your account | Archive or delete the individual project from its own settings — see Creating a project |
| Stop paying for a Subscriby subscription | Downgrade or cancel your creator plan from Activate your subscription instead of deleting your whole account |
| Leave the team of another creator | Remove yourself from the team under Teams & Roles — keeps your own account intact |
| Take a break | Sign out and don't sign in for a while. Your account will be waiting, but no-one will email you during the pause — especially if you turn off everything in Notifications |
If none of those apply and you really want to delete, continue below.
Delete your account
Open Profile Settings.
Go to Settings → Profile (URL: /settings/profile) and scroll down to the Delete Your Account section.
Click Delete Account.
This is a red/danger-styled button — hard to miss, easy to step back from.
Read the confirmation modal carefully.
The modal summarises what deletion does and names the grace period: nothing is deleted today, your data export is built and emailed to you, and the deletion runs seven days after you confirm unless you cancel it.
Enter your current password in the password field.
This is an extra safety net — if someone else has walked up to your unlocked session, they can't schedule a deletion without your password.
Your account is scheduled for deletion and stays fully usable until the day. A red banner at the top of the dashboard and the Profile page both name the date and offer Keep my account; an email with the date and the way back arrives at once, and your export follows as soon as it is built.
On the day, your account, projects, members and payment records are deleted, the email address is freed up, and we send a final confirmation to it.
Changed your mind?
Sign in any time before the day and click Keep my account, on the banner or under Settings → Profile. The schedule is cleared, nothing has been deleted, and the export you received stays available until its own expiry.
If you receive the scheduling email and did not ask for a deletion, sign in, choose Keep my account and change your password straight away.
What gets deleted
When you delete your account, we remove (or anonymise, where we're legally required to retain records):
- Your profile — name, email, country, preferences.
- Your sign-in methods — password hash, passkeys, 2FA secrets, linked platform accounts.
- Projects you own and everything inside them — plans, access codes, branding, linked bots.
- Subscriber lists for those projects — their subscriptions and payments are cancelled.
- Team memberships where you were the account holder — your collaborators lose access to your projects.
- Your position on other teams you were a member of (the team itself continues to exist without you).
If you own projects with active paying members, deleting your account cancels their subscriptions and cuts off their access. Please consider transferring ownership (by inviting a trusted team member and handing over) or explicitly communicating with your members before pulling the plug.
What stays (by law or contract)
Some records can't be wiped immediately even on deletion:
- Financial transaction records required by tax and anti-fraud regulations.
- Issued invoices and receipts that already went to your subscribers — those are their records, not yours.
- Anonymised analytics — aggregated, no longer traceable to you personally.
- Legal holds, if any exist on the account because of an ongoing dispute.
We retain these for the minimum period required by the law of the jurisdiction they apply to, and then they're deleted too.
Before you confirm: our checklist
Common questions
Related
- Exporting data — save what you'll want later.
- Activate your subscription — downgrade to the free plan instead of deleting.
- Teams & Roles — transfer your role on another team before leaving.
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